Refund Policy

Our Commitment

We stand behind every product we build. If a Skycrumbs product — whether an OpenCart extension or any other digital tool we offer — doesn't work as described on your store, we want to make it right.

14-Day Money-Back Guarantee

If a Skycrumbs product doesn't work as described on your OpenCart store, contact us within 14 days of your purchase date and we will issue a full refund. We ask that you reach out to our support team first — most issues can be resolved quickly. But if we can't make it work for you, you'll get your money back, no hassle.

How to Request a Refund

Send an email to contact form with the following:

• Your order number or the email address used at checkout
• A brief description of the issue you encountered

We will confirm your refund within 1 business day and process it within 3–5 business days. The amount will be returned to your original payment method.

Eligibility

Refund requests submitted within 14 days of the original purchase date are eligible for a full refund. After 14 days, we are unable to process refunds — but your license remains valid, and you will continue to receive all future updates and support.

Having a Technical Issue?

Before requesting a refund, please reach out to our support team. Most technical problems can be resolved quickly, and we are genuinely committed to making our products work for your store. Email us at contact form and we'll do our best to help.

Payment Processing

All payments and refunds are handled through Paddle.com, our Merchant of Record. Refunds are subject to Paddle's processing timelines and any applicable payment processor requirements. In most cases, refunds appear within 5–10 business days depending on your bank or card issuer.

Contact Us

We're a small, customer-focused team and we take refund requests seriously. If you have any questions or concerns, don't hesitate to reach out at contact form. We typically respond within 24 hours on business days.